Hoozammer Pty Ltd (Hoozammer) warrants its products to be free from defects in materials and workmanship under normal use and service and to be in accordance with Hoozammer’s specifications for a period of one (1) year after the date of purchase with proof of purchase submitted.

 

The warranty is non-transferrable and does not cover used or second-hand products.

 

Operating instructions must be followed.

 

Product must not have been damaged as a result of defacement, misuse, abuse, neglect, accident, destruction or
alteration of the serial number, improper electrical voltages or currents, repair, alteration or maintenance by any person or party other than our own service facility or an authorised service centre, use or installation of non-Hoozammer replacement parts in the product, or the modification of this product in any way, or the incorporation of this product into any other products, or damage to the product caused by accident, fire, floods, lightning, or acts of God, or any use violative of instructions furnished by Hoozammer.

 

The customer, within this warranty period, must give Hoozammer written notice of any defect claim and promptly return the product pre-paid, after first receiving Hoozammer’s Authorisation to Return.  Hoozammer’s entire liability, and the customer’s exclusive remedy for any breach of warranty or any other claim for defective products, shall be at Hoozammer’s sole election thereafter to repair or replace such product found to be defective as provided herein.

 

When returning the product for repair, please pack it very carefully, preferably using the original packaging materials. Please also include an explanatory note.

 

 

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDIES STATED HEREIN ARE EXCLUSIVE REMEDIES AND HOOZAMMER SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF USE) OR ANY OTHER LOSS OR DAMAGES OF ANY KIND WHATSOEVER, EVEN IF HOOZAMMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HOOZAMMER’S LIABILITY HEREUNDER EXCEED THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT.

 

 

In Warranty Support

Warranty support only applies to the original product owner and includes return shipping to the customer.  Where Hoozammer determines the product functions normally and does not require repair, a “Testing Fee” will apply and return shipping will be the responsibility of the customer.  In all instances the customer is responsible for shipping to Hoozammer.

 

To submit an in-warranty service request, complete the “ContactUs” form (refer to Contact menu) and request a Return Authorisation (RA).  Include details of the product issue.  In all instances the customer is responsible for shipping to AND from Hoozammer.

 

Note – Product Warranty excludes external paint finishes, control knobs and the enclosure (including screws).

 

Out of Warranty Support

Hoozammer provides for repairing and servicing of its products that are not covered under warranty.  Refer to ‘Repairs’ below.

 

Repairs

To submit a repair request, use the “Contact Us” form (refer to Contact menu) and request a “Return Authorisation” (RA).

Include details of the product issue.  The customer will be provided with a repair quotation. Upon acceptance of such, the RA will be provided, along with instructions on how to send the product to Hoozammer.

 

Only products that have been manufactured by Hoozammer will be repaired / serviced.

 

Things to check before Pursuing Warranty Support or Post-Warranty repair:

• Confirm that a regulated 9VDC power supply is used and that connection to product is via a 2.1mm diameter ‘Boss’ style power plug with a negative centre pin
• Check that power supply provides enough current to suit the applicable Hoozammer product.  (Refer to applicable product User Guide to confirm required current level).
• Try using a different power connection cable
• Try a different power outlet (if available) on your 9-volt power supply
• Change to a ‘basic’ effects chain, such as guitar to given pedal input only and same pedal output plugged directly into amplifier input
• Change the cables that connect to the product input and output
• Change to a different guitar
• Change to a different amplifier